Updated date: March 10, 2019
My Senior Health Plan (“us”, “we”, or “our”) operates the https://www.myseniorhealthplan.com website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
(a) We collect personal information from users or prospective customers during their use of the website, use of our products, or communication with our employees. This includes: (1) basic data passed during text message transmission (including, but not limited to, message content, photos, files, and message count/volume), (2) information entered in website forms or when creating or using accounts, (3) mobile device information including mobile device identification, service provider, and location, (4) payment information, and (5) information or feedback provided through e-mail, voice, letter, or online posting. We also collect data (including phone number, transmission, and message data) from general text messaging users who send messages to users of Company Services.
(b) We also collect information using technology. We gather (1) clicking, browsing, and use data/patterns (including, but not limited to, information gathered through “cookies” and “pixel tags” as well as information about your IP address, browser, internet service provider, pages, operating system, date/time stamps, and clickstream data), (2) information about your mobile device, use of our app, or app performance and (3) information (via “pixel tags”) about how emails we have sent have been accessed. Third party advertisers or data analytics providers also gather similar information and/or match this information to that from other sources. 1. Use of Your Information
(a) General Use. In general, personal information you submit to us is used to provide the Services, for our direct marketing purposes, to respond to requests that you make, or to aid us in serving you better. We will also use the information to contact you via e- mail or phone call for (1) phone number verification, (2) marketing/promotional purposes, (3) enrollment/activation activities, (5) response to your request/inquiry, (6) encouraging or enabling your use of the Services including, but not limited to, specific features, (7) billing inquiries, (8) to address possible inappropriate use, or at our Company”s discretion, (9) to provide users material updates related to the Services. (b) User Feedback. If you provide us with feedback, we may post it on the Site or our blog from time to time. If we desire to post your full first and full last name along with the feedback, we will ensure that we obtain your consent prior to posting. (c) Creation of Anonymous Data. We may create anonymous data records from personal information by excluding information that makes the data personally identifiable to you or your business. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties in our sole discretion.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Cell Phone
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
My Senior Health Plan uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Disclosure Of Data
My Senior Health Plan may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of My Senior Health Plan
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
- By email: [email protected]
- By phone number: 877 255 6273
PRIVACY & SECURITY POLICY
Use of this web site (www.myseniorhealthplan.com, all subdomains, and all federated websites) is subject to the following Privacy & Security Policy.
This Privacy & Security Policy is periodically updated. The updated policies take effect immediately upon their posting on this Web Site. The Privacy & Security Policy should be reviewed every time you use the Web Site. If you object to the provisions of the Privacy & Security Policy detailed on this page, please do not use this Web Site. By using this Web Site you consent to the terms set forth in this Privacy & Security Policy.
We respect your privacy. My Senior Health Plan and its related web properties, employs administrative and physical security measures with respect to information you provide to us to ensure your privacy. In order to take advantage of some of the services offered through the use of this Web Site, you may be required to provide general personal information, such as your name, address, phone number, and e-mail address. This information is necessary to conduct insurance appointments with our team. We will not share your information with a third party unless you request it. We will only share information to the extent that it is necessary to support your tasks and abide by any associated government regulations. If you choose to complete an application for insurance, our company will only share this information with an (the) insurance carrier or related service providers to assist in the process of obtaining your request.
In certain instances, My Senior Health Plan may aggregate data anonymously so that personally identifiable information is not contained in the aggregation. This data may include information such as web sites statistics (e.g. number of visitors, average length of session, etc.) and this anonymous aggregate data may be shared with our partners.
You have the option to review your information and correct any of your information. Such requests can be made via e-mail or U.S. mail using the contact information below.
We reserve the right to collect site usage statistics that may include pages visited, visitor IP address, time on site, and other information.
My Senior Health Plan maintains a variety of security measures at our physical location as well as our data centers in an effort to ensure that only approved staff may access your information. Please note that e-mail communications initiated by you are not secure and should not include any sensitive information including any health information.
My Senior Health Plan does not accept claims for insurance benefits and any claims or related materials should be sent to the appropriate insurer.
If you have any questions about our Privacy & Security Policy, write us at My Senior Health Plan 225 Broadway Suite 1510 San Diego, CA 92101 or [email protected]
Last Updated: 01/01/2018